
You can open VCS and try these:
1. Click Record button to open the VCS build in recorder
2. Via the VCS Recorder, make sure that the record non-morph is unchecked.
If the problem persists, further info as follows would be appreciated:
1. What is the URL of you karaoke site?
2. Which version of VCS you are using?
3. How did you record with he trial version of VCS?
4. Your order ID?